FAQ

Frequently Asked Questions

What is an escape room?: Labyrinth Games Escape Room Helsinki is a real life interactive game for groups. During the game you will need to solve puzzles, find clues, cooperate with objects and your surroundings, and find your way out of locked rooms. In an escape room you are not allowed to use any physical force, only your intellectual and logical abilities.

How long does a game last?: The duration of the game itself is 60 minutes. It takes about 5-10 minutes to go through the rules and instructions before the game.

When should we arrive?: Please arrive about 15 minutes prior to the game, so we have time to go through the game rules and instructions.

What happens if we are late?: The games start according to the schedule, because we may have another game immediately after your game, and we only have a certain amount of time to get the room ready for the next group. Therefore, the time you are late will be taken out of your game time.

I tried to call you during your customer service hours, but no one answered. How do I reach you?: We try to answer every call, but sometimes we are busy while running games and cannot answer. If you cannot reach us via phone, you can send us an email to asiakaspalvelu@lgames.fi. We reply to emails better during busy hours.

If your inquiry is about availability, you can always find our free game times on our front page, including same day's booking times.

I haven't gotten my email confirmation, what should I do?: When you make the reservation for your game through our website, an email confirmation is sent automatically to the email address you have provided. Please check you have written it correctly and if you have, please also check your junk mail folder.

What is the age limit?: The Flying Dutchman and The Holy Grail have a recommended age limit at 6+, while the Trapped is 16+ due to the themes of the game. However, we won't check anyone's ID at the door, so younger folks are also welcome to play!

Is Trapped scary?: The game is horror themed, but it is not a horror room per se. There aren't any actors or horrible jump scares, and the main point of the game is that it is an escape room, not a traumatize-the-players room.

How can I pay?: We take cash, most debit/credit cards, and gift cards. We also accept Smartum, Edenred and ePassi mobile payments/cards, but we don't take physical vouchers. We can also send invoices to companies; in these instances please contact our customer service beforehand.

When should I pay? Can I pay in advance?: You can pay after the game or in advance by visiting our office.

How can I change or cancel the reservation?: You can change or cancel your reservation by calling us at +358 40 250 7938 or sending us an e-mail at asiakaspalvelu@lgames.fi 24 hours before your game.

How should I dress?: We advise you to dress in whatever you feel most comfortable.

Can I take pictures during the game?: No, taking pictures during the game is forbidden.

Do I need to prepare somehow or bring anything with me?: You don’t need to prepare anything in advance in order to play. You will be provided with all the necessary equipment during the instruction phase.

Can I use my personal equipment or tools in the game?: Using any personal equipment or tools is not allowed in the game unless you have a good reason (e.g. a flashlight because of bad eyesight), which should be discussed with the game master in advance.

Can my friend/child stay in the reception area during the game?: They can stay behind, but our game masters need to be able to work in peace as their working space is in the reception area.

Do you have any refreshments for sale?: We have small bottles of soda (0,33 l) for 2 euros/pc, and you can also enjoy your own drinks in the lobby.